What is the minimum age to use the spa facilities?
Guests must be 18 years or older to access the Tranquillity Spa.
How can I book a treatment?
Treatments can be booked via the spa brochure on our website, by emailing tranquillityspa@whitesofwexford.com, or by calling us directly on 053 917 4291.
Do I need to pre-book my treatment?
Yes, pre-booking is strongly recommended to ensure availability, although walk-in appointments may occasionally be available.
When should I arrive for my treatment?
Please arrive 15 minutes before your scheduled appointment to complete a consultation form.
What facilities can I use with a treatment booking?
Guests with treatment bookings have access to the thermal suite (T&Cs apply) and relaxation areas prior to their treatment.
Can non-hotel guests book treatments?
Absolutely. All guests are welcome. Please contact us using the details above to make an enquiry or booking.
Can I avail of the thermal suite if I don't have a treatment booked?
Yes, the thermail suite is available at an extra cost. €20 for hotel residents and €35 for non-residents.
Are treatments and facilities available during pregnancy?
Yes, we offer a selection of pregnancy-safe treatments. However, please note that use of the thermal suite is not recommended during pregnancy.
Can I use the facilities if I’ve recently had my hair coloured?
Yes, you are welcome to use the facilities after hair colouring.
Is swimwear required in the spa?
Yes, swimwear is required when using the spa facilities.
What should I wear during my treatment?
You may wear your own underwear, or we can provide disposable underwear. Please note that swimsuits are not suitable for treatments.
Is there a mobile phone policy?
To maintain a peaceful environment, mobile phones are not permitted within the spa area.
Will I have a place to store my belongings?
Yes, each client is provided with a locker and key for secure storage of personal items.
Are deposits required for bookings?
Yes, a 15% deposit is required at the time of booking.
What is your cancellation policy?
- Cancellations within 12 hours: 100% charge
- Cancellations within 24 hours: 50% charge
- Changes can be made up to 48 hours prior to your appointment
- Groups of 4 or more: Please cancel at least 5 days in advance
Are robes and towels provided?
Yes, we provide each guest with a robe, slippers, and towel.
I have a specific health condition. Can I still have a treatment?
In most cases, yes. Please consult with our reception team ahead of time so we can accommodate your needs safely.
Is the spa wheelchair accessible?
The Tranquillity Spa is wheelchair accessible. However, please note that the thermal suite has limited accessibility.
For any additional information, view our Spa Guildelines here.